Shipping policy

Shipping rates

We offer free standard shipping on all US orders, with no minimum spend. We ship to all 50 US states, the District of Columbia, Puerto Rico, the US Virgin Islands, and APO/FPO addresses.

Standard Shipping (2-5 business days): Free on every order.

Expedited Shipping (2 business days): $39.99, available at checkout where eligible.

Expedited orders are prioritized in processing and ship via a faster service. The 2 business day window is an estimate for transit after your order ships and applies to the contiguous United States.

Processing time

Orders are typically processed and shipped from our fulfillment partner within 1-2 business days of order placement. Orders placed on weekends or US federal holidays are processed on the next business day.

Delivery estimates

Delivery times are estimates and not guarantees. Most orders arrive within 2-5 business days after shipment. Delivery to non-contiguous US locations (Alaska, Hawaii, Puerto Rico, US Virgin Islands, APO/FPO addresses) may take longer than the standard estimate.

Tracking

Once your order ships, you will receive a tracking number by email. Allow 1-2 business days for tracking information to update after the package is handed off to the carrier.

Delivery concerns

If your order arrives damaged, is delayed beyond the estimated delivery window, or appears lost in transit, please contact us within 14 days of the expected delivery date. We will work with our fulfillment partner and the carrier to resolve the issue. Available resolutions depend on the outcome of any carrier investigation.

Incorrect addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your address, contact us as soon as possible after placing the order; we will do our best to correct it before the order ships, but we cannot guarantee corrections once an order has been transferred to our fulfillment partner.

Refused or undeliverable packages

If a package is returned to us as refused or undeliverable (for example, due to an incorrect address provided by the customer, repeated failed delivery attempts, or refusal to accept), we will contact you to arrange reshipment. Reshipment fees may apply at our discretion.

Order changes and cancellations

If you need to change or cancel your order, contact us as soon as possible at support@youthfulme.com. We can only make changes or cancellations before an order enters processing. Once an order has shipped, we cannot make changes.

Split shipments

In some cases, items in the same order may ship separately. If that happens, you will receive tracking updates for each shipment.

Temperature and transit care

We take care in preparing skincare products for shipment. We recommend bringing your package indoors promptly upon delivery, especially during periods of extreme heat or cold, to help preserve product integrity.

Transfer of responsibility

Once a shipment is transferred to the carrier, delivery is the carrier’s responsibility. Risk of loss transfers to the customer upon carrier acceptance, subject to any applicable carrier investigation outcomes and our support process.

Contact

For shipping questions, email support@youthfulme.com.